Why is my account blocked?

If your account is blocked, that means that you violated the Terms of Use of our website while posting the advertisement.

When your account gets blocked, you receive a letter, explaining the reason of the blocking, to the email you indicated in your account.

We inform all users about the necessity to follow Auto.am’s Terms of Use when they register and post ads. Unfortunately, many users don’t read the terms or ignore them.

- Violation of the website rules hinders normal operation of the website and causes confusion among buyers.

- Our system finds violators with the help of monitoring and complaints from our visitors and responds operatively.

If a paid ad is deleted, what happens to the service fee?

- The advertisement that violates the rules of the website gets deleted regardless of whether additional services were used.

- If the ad was blocked as a result of violation of the Terms of Use, the service fee will not be refunded.

- In order to avoid that, we ask you to read Terms of Use of Auto.am.

You should address questions about blocked accounts on the Contacts page.

We will reply to your request within 24 hours.